Help & Support - Word Bomb

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Contact Us

Need assistance? We're here to help! Contact us at:

Email: admin@entwinedproduction.com
Response Time: We typically respond within 24-48 hours
Subject Line: Include "Word Bomb Support" for faster response

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How to Play

🎯 Basic Gameplay

Form words from falling letters before they hit the bottom. Letters fall automatically from the top - tap any of the 8 columns to guide the falling letter to that position.

📏 Word Formation Rules

Form words using 4-15 letters! Words must be at least 4 letters long and can be formed horizontally, vertically, or diagonally. Connect adjacent letters to create real English words.

🔄 Letter Swapping

Swipe between two adjacent letters to swap their positions. This helps you create better word combinations and higher scores!

⚡ Speed Up Drops

Double-tap any column to make the falling letter drop much faster! This is perfect for quick reactions when bombs are about to explode.

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Bomb Survival Tips

💥 Bomb Types

Every 30 seconds, bombs will spawn and explode. Regular bombs randomize letters, while vowel bombs change vowels to consonants!

🛡️ Survival Strategies

Watch the bomb countdown timer to plan your moves. Try to form words in areas that won't be affected by bombs. Use Wild Cards after bomb explosions to create new words.

📈 Level Progression

Reach score milestones to advance levels: Level 1 (0-299), Level 2 (300-899), Level 3 (900-2099). Higher levels = faster gameplay and more challenging bombs!

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Power-ups & B-Bucks

💰 B-Bucks System

B-Bucks are the virtual currency used to purchase power-ups. Earn them through gameplay, achievements, or purchase them in the shop.

🃏 Available Power-ups

Wild Cards (choose any letter), Randomize (shuffle your queue), Continue (another chance), Bomb Shield, Extra Time, Row Clear, and more!

🛒 Shop Items

Purchase power-ups, remove ads, and cosmetic items in the Shop. All purchases are processed through Apple's App Store.

🔄 Restore Purchases

If you've previously purchased items, use "Restore Purchases" in the shop to restore them on new devices.

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Leaderboards & Achievements

🏆 Ranked vs Casual

Compete on two leaderboards: Ranked (fair play - no power-ups used) and Casual (with power-ups allowed). Monthly rewards go to top 10% of players!

🎯 Achievement System

Complete achievements to earn B-Bucks! Level milestones, score achievements, bomb survival, speed mastery, daily streaks, and more!

🎮 Game Center Integration

Full Game Center integration for achievements and leaderboards. Ensure Game Center is enabled in your device settings.

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Account Management

📱 Create Account

Sign up with email to save progress and compete on leaderboards. Your progress syncs across devices when logged in.

🗑️ Delete Account

Go to Settings → Profile → Delete Account, or email us at admin@entwinedproduction.com to request account deletion.

🔑 Password Reset

Use the "Forgot Password" option on the login screen to reset your password via email.

📊 Data Export

Contact us to request a copy of your game data. We'll provide your progress, achievements, and statistics.

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Troubleshooting

📱 App Won't Load

Force close the app and restart it. Restart your device. Check for app updates in the App Store. Ensure you have sufficient storage space.

💳 Purchases Don't Work

Verify you're signed into the App Store. Check your payment method is valid. Try "Restore Purchases" in the shop. Contact Apple Support if the issue persists.

🎮 Game Center Issues

Enable Game Center in Settings → Game Center. Sign in with your Apple ID. Check your internet connection. Restart the app.

🔊 Sound Issues

Check your device's volume and mute settings. Ensure the app has permission to play sounds. Restart the app if sounds are not working.

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System Requirements

iOS: iOS 13.0 or later
Device: iPhone, iPad, or iPod touch
Storage: 100 MB available space
Internet: Required for Game Center and multiplayer features
Game Center: Required for achievements and leaderboards

🆘 Help & Support